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Volunteer of the Year

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Presented to a volunteer — or volunteer program — in the hospitality industry who demonstrates service excellence by going above and beyond in order to provide outstanding service that enhances a visitor’s experience for increased customer satisfaction.

Award Winner
Gloria Cardwell-Hoeppner – West End BIZ

Gloria Cardwell-Hoeppner is a passionate advocate for Winnipeg and a shining example of the impact volunteers can have in making Winnipeg stand out. As conference co-chair for the 2017 International Downtown Association (IDA) Conference, she was instrumental in the successful delivery of numerous conference logistics – from swag bags and sponsorships to wayfinding and more. Her efforts made certain that delegates enjoyed the city’s attributes during their stay.

Of particular note, Gloria coordinated the 21 IDA tours available during the conference - a record-high number for any IDA event worldwide. No task was too big or too small. Gloria ensured that each tour was educational and informative and organized all of the signage for the tours. She also engaged energetic and knowledgeable individuals to guide each tour which often meant she was leading the tours herself.