COVID-19 Resources

The Tourism Winnipeg team of Economic Development Winnipeg is the city’s official destination marketing organization and leads all efforts to attract visitors, special events, sports, meetings and conventions to Winnipeg and provide residents and visitors the best possible experience.  Our team is closely monitoring the impact of COVID-19 (novel coronavirus). We are following set out by public health officials, along with City of Winnipeg, Government of Manitoba and Government of Canada. Tourism Winnipeg is in close contact with Travel Manitoba, Destination Canada and other key industry stakeholders to give you the most relevant information on a rapidly-changing situation.

For questions about COVID-19 and the Tourism Industry please contact Brittany Cawson

Resources for Tourism Stakeholders

Support for Businesses

Federal, Provincial, & Financial Program Navigation

Canada's Regional Development Agencies

If you are a tourism operator, a small or medium-sized business or organization, and have received RDA funding and COVID-19 is affecting your operations, you are encouraged to contact your local RDA office. Your local RDA can review your situation and provide guidance. 

  • You may be eligible to receive additional funding and/or flexible arrangements. 
  • Further support will be determined on a case-by-case basis as the situation evolves.

If you are a tourism operator, a small or medium-sized business or organization impacted by the sudden shifts in the economy and need pressing assistance, your local RDA could assist you with:

  • Access to federal funding to help you stay in business 
  • Advice and pathfinding services to other federal programs and services available

Western Economic Diversification Canada

1-888-338-WEST (9378)

TIAC, Hotel Association of Canada and Restaurants Canada 

TIAC has been constantly engaged with the Government of Canada to push for immediate industry-specific support. This includes a joint-letter to Finance Minister Bill Morneau with partner associations Restaurants Canada and the Hotel Association of Canada.

We encourage all members of the tourism sector to take action by sending a letter to their local MP at our quick and easy online campaign tool

Upcoming Webinars & Facebook Live Events

ITAC Facebook Live Event - Indigenous Tourism with Minister Joly

ITAC President and CEO, Keith Henry and Federal Minister of Economic Development and Official Languages, Honourable Mélanie Joly  address the measures the government is taking to help the Indigenous tourism industry during the COVID-19 crisis and the solutions Joly believes are necessary to support the industry.

Watch the Facebook Live event

Business Development of Canada (BDC) Webinar

“How to Cope with the Impacts of COVID-19 on Your Business” 

Destination Canada and TIAC webinar with the Honourable Mélanie Joly

Destination Canada and Tourism Industry Association of Canada hosted a webinar on April 1, 2020, with the Honourable Mélanie Joly, Minister of Economic Development and Official Languages; Ben Cowan-Dewar, Chair of the Board, Destination Canada; and Charlotte Bell, President & CEO, Tourism Industry Association of Canada.

Watch the webinar

WTC Winnipeg Free Webinar – COVID-19 Economic Program Summary

In this seminar, we will provide a summary of COVID-19 programs to date that are available for small businesses and how to apply for them. Additionally, we will look into financial planning for COVID-19 impact, including cash flow and recovery.

When: Tuesday, April 7, at 11:00 am - 12:00 pm

Register for the webinar

Downtown Winnipeg Biz: Business Continuity and Crisis Recovery

The COVID-19 pandemic is creating an incredibly challenging time for our downtown business community. Business owners are under tremendous strain. We understand that cash, clarity and business continuity are top of mind.

Watch the webinar

Frequently Asked Questions

For Businesses

Will the federal government compensate small tourism businesses for their cancellations?

Key industry partners are working around the clock to get more relief for small businesses. We hope to have more details soon.

How do I properly complete the Employment Insurance - Record of Employment due to COVID-19?

If your employees are directly affected by the coronavirus (COVID-19) and they are no longer working, you must issue a Record of Employment (ROE).

  • When the employee is sick or quarantined, use code D (Illness or injury) as the reason for separation (block 16). Do not add comments.
  • When the employee is no longer working due to a shortage of work because the business has closed or decreased operations due to coronavirus (COVID-19), use code A (Shortage of work). Do not add comments.
  • When the employee refuses to come to work but is not sick or quarantined, use code E (Quit) or code N (Leave of absence), as appropriate. Avoid adding comments unless absolutely necessary. 

How do we apply for the Business Credit Availability Program (BCAP)?

  • Businesses seeking support through BCAP should first contact their financial institutions for an assessment of their situation.
  • Financial institutions will refer to EDC and BDC their existing clients whose needs extend beyond what is available through the private sector alone.

How do we apply for the 10% Wage Subsidies?

CRA/Department of Finance will advise (no information yet)

What is Work-Sharing?

Work-Sharing is a three-party agreement involving employers, employees and Service Canada. Employees on a Work-Sharing agreement must agree to a reduced schedule of work and to share the available work over a specified period of time.

For Workers

I am facing unemployment, what do I do?

If you are eligible, visit the Employment Insurance sickness benefits page to apply.

Service Canada is ready to support Canadians affected by COVID-19 and placed in quarantine, with the following support actions:

  • The one-week waiting period for EI sickness benefits will be waived for new claimants who are quarantined so they can be paid for the first week of their claim (fill out form and then call)
  • Establishing a new dedicated toll-free phone number to support enquiries related to waiving the EI sickness benefits waiting period
  • Telephone: 1-833-381-2725 (toll-free)
  • Teletypewriter (TTY): 1-800-529-3742
  • People claiming EI sickness benefits due to quarantine will not have to provide a medical certificate
  • People who cannot complete their claim for EI sickness benefits due to quarantine may apply later and have their EI claim backdated to cover the period of delay

I am facing unemployment but do not qualify for EI, what can I do?

Canada Emergency Response Benefit

The Government of Canada will provide a taxable benefit of $2,000 a month for up to 4 months.

I am quarantined/sick/taking care of a family member with COVID-19 but do not qualify for EI sickness benefits, what can I do?

Canada Emergency Response Benefit

The Government of Canada will provide a taxable benefit of $2,000 a month for up to 4 months.

I am a parent with children who require care or supervision due to school or daycare closures, and am unable to earn employment income, what can I do?

Canada Emergency Response  Benefit

The The Government of Canada will provide a taxable benefit of $2,000 a month for up to 4 months.

When will application for the Emergency Support Benefit/Emergency Care Benefit be available?

How to apply

Application or the Benefit will be available the first week of April 2020. Canadians will select one of two channels to apply for the Benefit:

  1. CRA MyAccount secure portal; or 
  2. My Service Canada Account