Tourism Winnipeg

Winnipeg Tourism Employee of the Year Award of Distinction

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Presented to a frontline employee in the hospitality industry who demonstrated service excellence by going above and beyond in order to provide outstanding service that enhanced a visitor’s experience for increased customer satisfaction.

Winner: Rolando Pascua, The Fairmont Winnipeg

Category Finalists

• Rolando Pascua, The Fairmont Winnipeg
  Officially, Rolando Pascua is a senior front desk agent at The Fairmont Winnipeg. Unofficially, he is the ultimate welcoming committee, jack of all trades and heart and soul of the team. He greets regulars by their first name and makes new guests feel as if they’re coming home.
  He jumps in to help without hesitation and comes in early and stays late when emergencies arise. He is the epitome of cool, calm and collected. Ronaldo is also professional, always positive and embodies the company’s service promises. As one guest says, “He is the best front desk guy we’ve ever seen.”
• Stephen Anhalt, Hilton Suites Winnipeg Airport
  Stephen Anhalt’s co-workers call him “Mr. Utility” for his uncanny ability to solve any problem, fulfill any guest request and get any job done. In the thick of things, Stephen always keeps his positive attitude and is a favourite among staff. As the lead guest services associate, Stephen is a true hospitality superstar and regularly receives glowing compliments from countless guests. Stephen can always put a name to a face, remembers special requests for returning guests and is the go-to guy for any problem. More than just an outstanding representative of the hotel, Stephen is an outstanding representative for Winnipeg.
• Heather Pedreira, Heartland International Travel & Tours
  Need to figure out how to entertain dozens of group travellers at the last minute? Call Heather Pedreira. As a 25-year employee of Heartland Travel, Heather has been the idea woman behind many of the company’s amazing tours that showcase Winnipeg’s best in arts, culture, food and history. At a moment’s notice, Heather takes over the coordinating, booking and guiding reins. She does it all with grace and verve. Exceptional customer service, expertise and enthusiasm are always the name of Heather’s game. As her boss says, “If there is an example of a perfect employee, Heather is the one.”